6999 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We believe that gambling should always remain a form of entertainment — never a source of financial or personal harm.
At 6999, we take responsible gaming seriously. While we offer an extensive selection of cricket betting markets, live casino tables, and slot games designed to entertain players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, we also recognise that for a small number of people, gambling can become problematic. That is why responsible gaming is not an afterthought at 6999 — it is a core pillar of how we operate.
Every 6999 account holder has access to a full suite of player-protection tools, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available at no cost and can be activated at any time through your account settings or by contacting the 6999 support team directly.
We also invest in staff training and platform monitoring to detect early signs of problem gambling behaviour. If our responsible gaming team identifies patterns of concern in a player's account — such as rapidly increasing stakes, frequent late-night sessions, or erratic deposit behaviour — we will reach out proactively to offer support and information.
6999 provides every registered player with a comprehensive set of self-management tools. Use them to keep your gaming activity within healthy boundaries.
Set a maximum daily, weekly, or monthly deposit cap on your 6999 account. Once a limit is active, no deposit above that threshold will be processed — giving you full control over how much you fund your account within any given period. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before activation.
Define the maximum continuous time you can spend in a single gaming session. When your session limit is reached, 6999 will display a notification and prompt you to log out and take a break. This tool is especially useful for players who want to maintain a healthy balance between gaming and other daily activities.
Request a short break from the 6999 platform by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account remains open but you cannot deposit funds or place wagers. The period cannot be shortened once activated, ensuring the break serves its intended purpose.
If you feel you need a longer break or wish to stop gambling entirely, 6999 offers self-exclusion options ranging from 6 months to a permanent lifetime ban. Self-exclusion is irreversible for the minimum chosen period. To activate self-exclusion, contact [email protected] or use the account settings panel. During the exclusion period, your account will be suspended and all marketing communications will stop.
Set a ceiling on your total net losses over a defined daily, weekly, or monthly period. When you reach your loss limit, 6999 will automatically suspend further wagering activity until the limit period resets. This ensures that even during an unlucky run, your exposure is capped at an amount you have pre-approved for yourself.
Players who feel that promotional messages — bonus offers, free bets, seasonal campaigns — encourage them to spend more than intended can opt out of all marketing communications at any time. Simply update your communication preferences in account settings or email [email protected] with the subject line "Marketing Opt-Out" and all promotional messages will cease within 24 hours.
Problem gambling can affect anyone regardless of age, income, or background. Recognising the warning signs early is the most effective way to seek help before the situation escalates.
Spending more money on gambling than you can comfortably afford to lose, using bill money, rent payments, or emergency savings to fund your gaming sessions.
Placing additional bets in an attempt to recover money already lost, often escalating wager sizes in the hope of a single large win that restores the previous balance.
Allowing gambling to interfere with work, study, family obligations, or social commitments — missing important events or deadlines because of gaming sessions.
Taking loans from friends, family members, or financial institutions specifically to fund gambling activity, or selling personal possessions to generate gambling funds.
Repeatedly attempting to reduce or stop gambling without success, experiencing restlessness, irritability, or anxiety when trying to cut down on gaming activity.
Hiding the extent of gambling activity from family members or close friends, lying about time or money spent on gaming, or feeling shame or guilt after a session.
Using gambling as a primary coping mechanism for stress, anxiety, depression, loneliness, or other emotional difficulties rather than addressing those issues directly.
Spending significant amounts of non-gambling time thinking about past sessions, planning future bets, or researching strategies — to the point where it disrupts concentration on other tasks.
The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a personal tool for your own awareness. If you answer "yes" to several of these questions, consider activating one of the protective tools available on your 6999 account, or contact our support team for a confidential conversation.
This assessment is not a clinical diagnostic tool. For a full professional evaluation, we encourage you to consult an independent responsible gaming helpline or mental health professional.
Have you ever gambled with money that was intended for essential living expenses such as rent, food, or utilities?
Have you ever felt the need to increase your stakes in order to experience the same level of excitement as before?
Have you ever tried to stop or reduce your gambling, but found yourself unable to do so for more than a short period?
Have you ever missed work, family events, or important commitments because you were gambling or thinking about gambling?
Have you ever borrowed money from friends, family, or a financial institution specifically to fund a gambling session?
Have you ever felt anxious, irritable, or restless when you were unable to gamble for a period of time?
Have you ever hidden the amount of time or money you have spent gambling from someone close to you?
Do you find yourself returning to gambling shortly after a loss in order to try to win back what you lost?
Setting up responsible gaming controls on your 6999 account takes only a few minutes. Follow the steps below or contact our support team for guided assistance.
Sign in to your 6999 account using your registered username and password via the 6999 Login page.
Make sure you are using a secure private connection when accessing your account settings.
Required firstNavigate to your Account Settings panel and locate the "Responsible Gaming" section within the menu.
All protection tools are grouped in a single dedicated section for easy access.
Easy to findSelect the protection tool you wish to activate — deposit limit, session limit, cooling-off period, loss limit, or self-exclusion.
Enter your preferred limit values or exclusion duration and confirm your selection.
Instant activationFor certain tools (such as self-exclusion), a confirmation email will be sent to your registered address. Follow the confirmation link to complete activation.
You will also receive a summary of your active limits for your records.
Confirmed safelyYou are never alone. Whether you need to talk to someone, set up a limit, or step away from the platform entirely, 6999 and independent support organisations are here to help.
Our dedicated responsible gaming officers are available around the clock to help you activate protective tools, discuss your options, or process a self-exclusion request. All conversations are treated with complete confidentiality.
Available 24/7 — Bangladesh Standard Time (UTC+6)
If you believe your gambling has become a serious problem, we strongly recommend contacting an independent mental health or addiction counselling professional in your area. Bangladesh has a growing network of licensed counsellors who specialise in behavioural addiction.
Search for licensed counsellors via the Bangladesh Psychological Association or a registered hospital in Dhaka or Chittagong.
If someone you care about may be struggling with a gambling problem, you can contact the 6999 support team on their behalf. We can provide guidance on how to approach the conversation and what options are available to help them take back control.
Subject line: "Responsible Gaming — Third Party Concern"
Responsible gaming at 6999 is guided by five core principles that inform every decision we make — from platform design to customer support protocols and marketing practices.
Prevention Over Reaction
We design our platform to encourage healthy habits from the outset rather than waiting until a problem becomes serious before intervening.
Player Empowerment
We provide transparent information and easy-to-use tools so that every player can make fully informed, conscious decisions about their gaming activity.
Strict Age Verification
No person under the age of 18 will be permitted to open or operate a 6999 account. Age verification is a non-negotiable part of our registration process.
Confidential Support
All responsible gaming conversations between players and the 6999 support team are handled with complete discretion. No information is shared with third parties without consent.
Continuous Improvement
We regularly review our responsible gaming policies, tools, and procedures to ensure they meet the evolving needs of our player community and reflect best practices in the industry.
Following these simple guidelines will help ensure that your experience at 6999 remains enjoyable, sustainable, and within your personal limits.
6999 offers a world-class gaming experience built on a foundation of safety, fairness, and transparency. Explore our games with confidence — your wellbeing is always our priority.